Returns & Exchanges
Returns & Exchanges
We accept returns and exchanges on prints and original artwork only.
Requests for returns or exchanges must be made within 14 days of delivery.
Items must be returned in their original condition and packaging.
Customers are responsible for return shipping costs.
Once we receive the returned item, we will process a refund (excluding original shipping costs) or exchange it for another piece of equal value.
Non-Returnable Items
Digital products (ebooks, courses, templates, etc.) are non-refundable.
Services (coaching, consultations, or custom commissions) are non-refundable.
Sale items and gift cards cannot be returned or exchanged.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery with photos of the damage or issue. I will offer a replacement or refund as appropriate.
Cancellations
Orders may be cancelled within 24 hours of purchase if they have not yet shipped. Once an order has been shipped, it cannot be cancelled.
How to Initiate a Return
Email hello@sonianicolson.com with your order number and reason for the return.
I will provide instructions on where to send the return.
Once received and inspected, I will process the refund or exchange within 7 business days.
If you have any questions, feel free to reach out at hello@sonianicolson.com
